Refund policy

Returns & Refunds Policy

At SLD Evermore, every journal is crafted with care and sent to you with love. We take great care when packing every order to ensure your items are securely packaged before dispatch. Once your order has been handed to the delivery carrier, it is their responsibility to deliver the parcel safely and to the address provided at checkout.

Important Please keep your tracking information until your order has been safely received. We recommend checking tracking updates regularly.

Change of Mind As our products are personalised keepsakes, we're unable to accept returns for change of mind. Please review your order carefully before purchasing.

Damaged on Arrival If your parcel arrives damaged, please contact SLD Evermore as soon as possible, preferably within 48 hours of delivery, and provide clear photographs of the damaged packaging and items. We will work with you to resolve the issue and, where appropriate, make a claim with the delivery carrier.

Lost in Transit If your parcel does not arrive within the expected delivery timeframe, please contact us. We will provide any available tracking information and assist with making a claim with the delivery carrier where applicable.

Tracking Shows Delivered but Parcel Not Received If your tracking shows as delivered but you have not received your parcel, please first check around your property, with household members, neighbours, and any safe-drop location listed by the carrier. You should also contact the delivery carrier directly using your tracking number to report the missing parcel. If the carrier confirms the parcel was incorrectly delivered or cannot be located, please contact SLD Evermore and we will assist you with the next steps. SLD Evermore cannot be held responsible for parcels that are shown by the carrier as successfully delivered to the address provided by the customer.

Incorrect Address Please ensure your delivery address is correct before completing your order, as SLD Evermore cannot be responsible for parcels sent to an incorrect address supplied by the customer.

Contact Us sallyloladoug@gmail.com We aim to respond within 2 business days.